What You'll Do;

As Golf Town’s Department Manager of Fashion Apparel, you will be responsible for telling a “fashion story of golf” through visually appealing product presentation and ensuring timely merchandise flow from the stockroom to the floor. You are accountable for ensuring an exceptional customer experience, for up-to-date staff training and for day operations. We believe in driving sales through a visual experience backed up by the friendliest and knowledgeable service advisors and managers.

Drive Sales and Provide Exceptional Customer Service

Ensure associates meet our customer experience expectations.
Take responsibility of the manager on duty (“MOD”) by managing the entire salesfloor when needed to ensure continually drive sales and ensure optimal customer service in all departments.
Have the right number of staff at all times through effective scheduling.
Confirm staff are fully trained on customer service, selling skills as well as product knowledge.
Hold huddles x 2 with staff and participate in weekly meetings with the store management team.
Continually motivate staff through recognition programs, sales contests and customer compliments by leveraging Nudge.
Handle customer complaints with immediacy and empathy to understand concerns, review and train the standards in a goal of avoiding repeat occurrences.

Product, Presentation & Inventory Management

Work as a partner with the Regional Visual Merchandiser to ensure visual standards are maintained and plans are executed in a timely and efficient manner.
Oversees implementation of merchandising and advertising guidelines, monitors pricing, and ad merchandise setup and signage.
Ensures accuracy and timely completion of price changes and price identification in the designated area.
Ensure department is well stocked, priced and displayed per company standards to maximize the opportunity for sales.
Communicate regularly with management on product requests, outs, hot items and inventory concerns, as well as staffing requirements.
Ensure stockroom is maintained per the company standards and the seamless flow of merchandise from stockroom to sales floor.
Handle special order follow-up, i.e. vendor and customer contact.

Training & Compliance

Understand Learning Management System (LMS) training requirements and participate in LMS courses.
Assist in product training for associates in the department and help conduct in-store product training meetings.
Assist in ensuring compliance and execution of company customer service and sales training programs.
Attend vendor clinics for products related to the department(s).
Ensure all Policies & Procedures (P&P’s) are followed in the department.

People & Staffing

Assist in training associates on sales, customer service, operations, merchandising, product knowledge and monitor progress.
Assist in product training for associates in the department and help conduct in-store product training meetings.
Participate in annual performance evaluations for department associates.
Lead informative and motivational daily huddles.

Operations (Pricing & Promotion, Clean Store)

Participate in the Manager On Duty (MOD) Program, which requires complete understanding of all store procedures.
Walk the floor regularly to manage the floor for daily MOD responsibilities.
Ensure compliance to all guidelines involved with safety, loss prevention and cash handling procedures.

What You'll Bring;

1-3 years of experience in a Fashion retail environment or equivalent relevant experience
1-3 years of clothing/ apparel merchandising is required
Previous management experience would be an asset
Affinity for luxury sport apparel and an interest in golf
Strong communication skills and sound judgment
Prior clothing merchandising and stock planning responsibility required.
Ability to execute company standards successfully.
Exceptional interpersonal skills with an ability to adapt to meet a wide range of customer needs.
Creative, innovative, energetic, and enthusiastic

Work Hours;

Flex schedule - some weekends and evenings.
Work varied shifts, including weekends and holidays.

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HARDLINES - Sales Associate

Department Sales Manager Apparel