PRO SHOP - Pro Shop Specialist

It is the primary responsibility of the Pro Shop Specialist at Golf Town to provide customer service, sales, merchandise processing and operational functions within the Pro Shop. If you love meeting people, working with equipment and providing quick and efficient customer service, this position is for you. A passion for golf and its equipment, apparel and accessories would be considered an asset.

Description of Job Responsibilities:Customer Service:

• Provide customers with highest level of service, emphasizing courteous and knowledgeable assistance to each and every customer.
• Demonstrate the ability to listen to and solve customer issues.
• Understand and be knowledgeable of how to handle customer complaints.
• Be familiar with Company Customer Service policies.
• Answer department phones courteously within three rings.
• Address asset protection issues that may occur within the department in a manner that there is neither a loss to the company nor an uncontrollable situation with the customer.

Pro Shop/Club Fittings

• Ensure showcases, counter top, and corner displays meet company standard.
• Ensure shafts and grips are displayed appropriately.
• Maintain overall housekeeping of work area including general maintenance on all equipment.
• Modify and repair manufacturer’s clubs to Golf Town standards.
• Provide knowledge for club grip and shaft specifications.
• Ensure that company safety practices are being followed by associates.

Qualifications

• A high school education and computer literacy skills is preferred.
• 1 - 3 Yrs.’ relevant retail sales experience.
• Proficiency in MS Word, Excel, Power Point, Outlook, Internet an asset
• Affinity for luxury golf equipment, apparel and accessories, keen interest in golf and regularly keeping up to date with market trends and new innovations in golf retail
• Strong communication and leadership skills and sound judgment.
• Detail oriented and strong attention to customer service.
• Ability to execute company standards successfully.
• Exceptional interpersonal skills-ability to adapt to meet a wide range of customer needs, able to build rapport quickly
• Creative, innovative
• Energetic and enthusiastic

Pro Shop Specific Skills Required

• Requires re-gripping and re-shafting experience through Company training program
• Strong knowledge of club fitting as well as sales.

Work Hours

• Flex schedule - some weekends and evenings.
• Work varied shifts, including weekends and holidays.

What We'll Give You;

• Play a significant role in our mighty team, which shares a passion for Golf.
• Work in a supportive team environment where your contributions are valued and recognized in a hybrid environment, collaborating with and learning from industry experts.
• Competitive compensation with opportunities for professional development and career growth within the Sporting Life Group.
• An unmatched benefits package, with access to our amazing discounts at Golf Town, Sporting Life, and Team Town Sports, which can be shared with friends and family.

Who We Are;

Golf Town has grown to become the Home of Golf in Canada. Our online web business and stores across Canada have everything customers need to play their very best. The Golf Town stores and site are sanctuaries where golf devotees come to try, buy, learn about and improve their golf game. Our big box stores which average 18,000 square feet allow us to carry an unprecedented selection of all the top brand names in golf. Whatever customers are looking for – from clubs, bags and balls, to footwear, apparel, accessories and gifts - we're a veritable golfer's paradise.

Golf Town is a member of the Sporting Life Group, a Fairfax Financial Holdings Limited company, and is a leading Canadian sports lifestyle retail organization comprising iconic banners, Golf Town, Sporting Life and Team Town. Operating from coast to coast, Golf Town, Sporting Life and Team Town’s fleet of stores inspire Canadians to get outside and live

an active lifestyle, whether it’s playing some of Canada’s top golf courses, running through community trails, experiencing the exhilarating feeling of the hills, or any sports activity in between fit for the individual or whole family.

Golf Town Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Golf Town Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.