Golf Simulator System Testing Technician Bilingual (Mandarin / English)

Golf Simulator System Testing Technician

Bilingual (Mandarin / English)

On-site | Full-time

Overview

We are hiring a Golf Simulator System Testing Technician to support the testing, maintenance, and day-to-day technical stability of our in-store golf simulator operations.

Our facilities primarily operate RG RunGolf simulator systems, including Chinese-language system backends. This role requires real-world, hands-on golf simulator maintenance experience, active golf playing experience, and the ability to communicate directly with the RG support team in China in Mandarin, including participation in night-time or off-hours meetings due to time zone differences.

Candidates without real-world golf simulator maintenance experience or who do not play golf will not be considered.

Languages

• Mandarin Chinese (required – professional working proficiency; spoken and written)
• English (required)

Education

• College / CEGEP diploma in Computer Systems, IT, Electronics, or a related technical field
• Equivalent hands-on technical experience may be considered

Experience (Mandatory Screening Requirements)

• 2–3 years of hands-on technical maintenance and testing experience with simulator systems in a commercial environment
• Ability to independently test, diagnose, calibrate, and maintain golf simulator hardware and software
• Proven capability to quickly support and maintain major golf simulator platforms (e.g. RunGolf, TrackMan, Foresight, Uneekor, Full Swing systems)
• Experience working with Chinese-language system interfaces and backends
• Ability to quickly understand and support other mainstream golf simulator systems if required
• Active golf player with a solid understanding of swing mechanics, ball flight, simulator gameplay, and practice workflows
• Familiarity with the golf and golf simulator industry, including training, entertainment, and customer-facing operations
• Experience supporting multi-bay, high-traffic simulator facilities (home-only experience is not sufficient)

Work Location

• On-site only
• All work must be performed at the physical location
• No remote or hybrid option

Work Setting

• Commercial golf simulator facility
• Live, customer-facing environment requiring fast response and minimal downtime

Key Responsibilities

• Perform system testing, calibration, and validation for golf simulator bays
• Install, configure, and maintain simulator hardware and software components
• Execute and document software, hardware, and system test results
• Monitor system performance and identify potential issues before they impact customers
• Troubleshoot hardware, software, and network-related issues on-site
• Communicate directly with the RunGolf support team in China, including: reporting issues in Mandarin.
• Participating in late-night or off-hours meetings due to time zone differences
• Assisting with testing of firmware, software updates, and backend changes
• Follow and help improve system testing and maintenance procedures
• Coordinate with store operations staff to minimize disruption to customers
• Support upgrades, expansions, and cross-system testing as needed

Technical Skills & Knowledge

Required

• PC hardware and peripheral troubleshooting
• Networking fundamentals (LAN / internet connectivity)
• Windows operating system configuration
• Manual system and software testing
• Technical documentation (test logs, issue reports)
• MS Office or equivalent documentation tools

Assets

• Experience with other golf simulator platforms
• Basic project coordination experience
• POS or e-commerce system familiarity

Transportation & Availability

• Own transportation required
• Willingness and availability to attend night-time or off-hours meetings when required
• Public transportation availability is an asset but not sufficient alone

Physical Requirements

• Ability to lift and handle simulator equipment
• Comfortable with physically demanding tasks, including ceiling work and cabling
• Ability to work on ladders and in confined technical spaces

Tools & Equipment

• Personal computer
• Reliable internet access
• Cellular phone
• Ability to use professional technical and installation tools

Personal Suitability

• Excellent communication skills in Mandarin and English
• Highly detail-oriented with strong testing discipline
• Organized, reliable, and responsive
• Strong team player with a hands-on mindset
• Comfortable working under pressure in a live retail environment