Customer Enablement Manager: Lightspeed Golf

Customer Enablement Manager: Lightspeed Golf

As a Customer Enablement Manager, you will drive the successful implementation and onboarding of new customers across our Lightspeed systems. You’ll manage the full project lifecycle - from signature to go-live - ensuring customers experience a seamless transition and rapid time-to-value. This role is ideal for an experienced, tech-savvy professional who thrives in fast-paced environments, excels in project management, and knows how to deliver exceptional customer experiences.

Reporting to the Senior Manager, you’ll act as a strategic advisor, project manager, and product expert - owning complex engagements while aligning cross-functional stakeholders across Sales, Customer Management, and Support.

Prospective candidates can be located in Toronto (GTA)/Montreal.

• Serve as the primary point of contact during onboarding, building strong relationships with customers and guiding them through a structured, timely rollout.
• Collaborate with Sales and Account Management teams to understand customer goals and define tailored onboarding plans.
• Lead project planning activities including scoping requirements, coordinating training sessions, tracking deliverables, and managing go-live readiness.
• Leverage internal systems to proactively manage the onboarding pipeline and individual customer timelines to ensure steady progress across all accounts, maintaining momentum, prioritizing quality and delivering timely go-lives that support high customer satisfaction.
• Apply project management best practices across multiple concurrent engagements, driving timely execution and proactive risk mitigation.
• Coordinate internal teams including Implementation Consultants, Implementation Specialists, Account Managers and Customer Success reps to ensure successful execution of onboarding tasks.
• Escalate blockers effectively and act as a communication bridge across departments to resolve issues efficiently.
• Continuously assess onboarding outcomes and refine internal processes to enhance future implementations.
• Maintain a strong understanding of Lightspeed’s product suite, as well as its features, updates, and enhancements.
• 3-5 years of experience in customer implementation, project management, or consulting roles in a SaaS or tech-driven B2B environment.
• Golf industry experience
• Proven ability to simultaneously manage multiple onboarding projects with complex technical and operational components.
• Bachelor’s degree in Business, Technology, or a related field - or equivalent experience.
• Familiarity with POS platforms is highly advantageous.
• Technical fluency with integration workflows, data migration, and SaaS ecosystems.
• Strong communication, stakeholder management, and problem-solving skills.
• Comfort operating in ambiguous, fast-changing environments - able to adapt quickly when priorities shift.
• Hands-on experience with tools like ChurnZero, HubSpot, and Salesforce (asset)

Compensation 82,000$ CAD as an OTE (base + commission)

Benefits/Perks

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities
• Flexible paid time off and remote work policies
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families

Course Website https://www.lightspeedhq.com/

Employment Duration Permanent, Full time